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This shop’s own Twilio account for lead texts. FenceAI.app does not provide a platform number and does not bill SMS.

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Where this lives

Text alerts are under Settings → Notifications, not under Payments and not on Billing. Billing is only the FenceAI.app subscription and team. Deposit processor keys stay on Square, Stripe, or PayPal.

If Notifications does not yet show Twilio Account SID, Twilio Auth Token, and Twilio From number, per-shop SMS is not on this environment yet. Stop here. Do not email or chat the keys while you wait. The steps below match those fields when they are on the page.

1. Copy the values in Twilio

  1. Open the Twilio console for this shop’s account. On the account dashboard, copy the Account SID. It starts with AC.
  2. Show and copy the Auth Token. It is 32 characters. Twilio hides it after you leave. Treat it like a password.
  3. Open Phone Numbers → Manage → Active numbers and copy the Twilio number you will send from, in E.164 (+1 and the 10 digits, for example +13525550100).
  4. A trial account can text only verified numbers, and Twilio may prefix the message. Verify the phone you will test, or upgrade the account, before you expect texts to customers.

2. Paste them under Settings → Notifications

  1. Sign in at https://fence-ai-vdg2.vercel.app/admin/your-slug/login and open Settings.
  2. Scroll to Notifications. Check Text message.
  3. Paste into Twilio Account SID, Twilio Auth Token, and Twilio From number.
  4. Send to is who receives the alert (up to 5 numbers). Leave the company phone to follow the phone in company settings. A 10-digit US number is fine there. The From number must still be E.164.
  5. Click Save notifications. A connected shop shows Connected and the last 4 characters of the token. The full Auth Token is not shown again. Leave the token box blank later if you are only changing email or the send-to list and the SID and From number stay the same.

3. Send a test text

After the account shows Connected, type a mobile number in Test number and click Send test text. Leave Test number empty to use the first Send to number. One test is allowed per minute. You should see Test text sent. On a trial account the destination must be a verified Twilio number.

Email alerts stay on their own checkbox and do not need Twilio. Remove Twilio account clears the SID, token, and From number and turns texts off.

Keep the keys private

  • Never paste the Auth Token, Account SID, or From number into chat, email, Discord, or Slack — including messages to FenceAI.app support. Paste them only into these admin fields.
  • FenceAI.app staff never need a tenant to send keys to anyone on the team. There is no platform Twilio sender to fall back on.
  • A trial From number cannot text unverified phones. Upgrade in Twilio before you rely on alerts to customers.
  • Treat the Auth Token like a password. If it leaks, rotate it in the Twilio console, paste the new token into Twilio Auth Token, and save again.